Noble TeleHealth, LLC (“Noble Telehealth” or“we” or “us”) respects your privacy and are committed to protecting it through our compliance with this privacy notice.
This Privacy Notice (our “Privacy Notice”) describes the types of information we may collect, use, maintain, protect, disclose, or otherwise process about you when you visit https://nobletelehealth.com/ or https://caresync.tech/ and its related subdomains such as https://platform.caresync.tech/ (the “Websites”) and our practices for collecting, using, maintaining, protecting, disclosing, or otherwise processing that information.
This policy applies to information we collect:
- on our Websites;
- in email, text, and other electronic messages between you and Noble Telehealth through any medium;
- when you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy; and
- any other information we may collect about you offline when you use our services;
It does not apply to:
- information collected by us through any other means, including on any other website operated by Noble Telehealth or any third-party (including our affiliates and subsidiaries)
- protected health information (PHI) you provide in connection with using our services. Such PHI is subject to our your healthcare provider’s Notice Privacy Practices.
Please read this Privacy Notice carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Websites. By accessing or using our Websites, you agree to this Privacy Notice. This Privacy Notice may change from time to time (see Changes to Our Privacy Notice). Your continued use of our Websites after we make changes is deemed to be acceptance of those changes, so please check this Privacy Notice periodically for updates.
The information presented on our Websites, including any content or communications, is for general informational purposes only and should not be construed as medical advice, diagnosis, or treatment. The purpose of our Websites is solely to facilitate the connection between individuals and licensed healthcare providers in their state. Any medical or health-related advice, diagnosis, or treatment can only be provided by a licensed healthcare provider during a formal consultation. Always seek the advice of your physician or another qualified healthcare professional with any questions you may have regarding your health or medical conditions.
1. Children Under the Age of 18
Our Websites are not intended for children under 18 years of age. No one under age 18 may provide any information to or on our Websites. We do not knowingly collect Personal Data from children under 18. If you are under 18, do not use or provide any information on our Websites, register on or through our Websites, or otherwise provide any information about yourself to us, including your name, address, telephone number, email address. If we learn we have collected or received Personal Data from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information directly from a child under 18, please contact us at .
2. Information We Collect About You and How We Collect It
Throughout this Privacy Notice, the term “Personal Data” means any information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or device. However, Personal Data does not include any deidentified or aggregated information.
Generally
We collect Personal Data from various sources, including:
- directly from you when you provide it to us;
- automatically as you navigate through or otherwise use the Websites;
- information that we create about you as you use our Websites; and
- From third parties, for example, our business partners.
Information You Provide to Us
We collect the following types of Personal Data directly from you when you access or use our Websites: Real name, postal address, online identifier, email address, telephone number, social security number, credit or debit card number, insurance information, medical information, age, birthdate, race, medical condition, gender, pregnancy status, records of services purchased, obtained, or considered to be purchased or obtained and any other identifier by which you may be contacted online or offline. In addition, we also collect other types of information that you may provide when you fill out a form or through your correspondence with us.
The Personal Data that you directly provide us is collected through:
- information that you provide by filling in forms on our Websites. This includes information provided at the time of registering to use our Websites, subscribing to our service, or requesting further services. We may also ask you for information when you report a problem with our Websites;
- if you contact us, records and copies of your correspondence (including email addresses);
- your responses to surveys that we might ask you to complete for research purposes;
- details of transactions you carry out through our Websites and of the fulfillment of your request for a consultation with a healthcare provider. You may be required to provide financial information before placing request through our Websites;
Information We Collect Through Automatic Data Collection Technologies
As you navigate through and interact with our Websites, we may use automatic data collection technologies to collect certain Personal Data about your interaction with our Websites, including information about your equipment, browsing actions, and patterns. This includes:
- details of your visits to, and use of, our Websites. This includes: Traffic data, location data, logs, referring/exit pages, date and time of your visit to our Websites, error information, clickstream data, and other communication data and the resources that you access, use, or otherwise interact with on or through the Websites;
- your physical location, as validated through the collection of your IP address, and
- Information about your computing device, internet connection and network activity, such as your IP address, operating system, device make and model, device ID, browser type, advertising ID, and mobile network information.
The information we collect automatically we may maintain or associate with Personal Data we collect in other ways or receive from third parties. It helps us to improve our Websites and to deliver a better and more personalized service by enabling us to:
- estimate our audience size and usage patterns;
- store information about your preferences;
- provide you with targeted advertising, which is based on your activities on the Websites and other online activities;
- record your activities on our Websites for analytics and debugging purposes;
- customize our Websites according to your individual interests; and
- recognize you when you return to our Websites.
The technologies we use for this automatic data collection may include:
- Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Websites. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. However, if you do not consent to our use of cookies or select this setting you may be unable to access certain parts of our Websites. Our Websites may use both session cookies (which expire once you close your browser) and persistent cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Websites. You can find more information about cookies at http://www.allaboutcookies.org. By continuing to allow cookies (see Choices About How We Use and Disclose Your Information), you hereby consent to our recording of use of the Websites or other communications you may have with our Websites.
- Session Cookies. Each time you access the Websites, a session cookie containing an encrypted, unique identifier is placed on your device. These session cookies allow us to uniquely identify you when you use the Websites and allow us to maintain your login session, and allow us to maintain and process your request for a consultation. Session cookies are required to use the Websites and are removed when you logout or close your browser window to the Websites.
- Persistent Cookies. Persistent cookies that may contain a unique identifier are placed on your device when you access the Websites. These cookies are used to track aggregate and statistical information about user activity, maintain your preferences, and provide you with targeted or behavioral advertising based on your activities on the Websites. The amount of time these cookies remain on your device may vary, depending on the cookie.
- Web Beacons. Pages of our Websites and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit Noble Telehealth, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
- Website Interaction and Performance Monitoring Tools.Our Websites may also use interaction and/or performance monitoring tools (sometimes call tracking scripts, analytics tools, session replay tools, or heatmap tools). These tools execute code in your web browser to help us collect data about your use of and interactions with the pages and content on our Websites. This may include recording your mouse movements, keystrokes, navigation pathways, other actions that you take on our Websites, and information automatically transmitted from your web browser to our Websites such as information about your operating system, computer hardware, and browser preferences. By using our Websites, you hereby consent to our recording your mouse movements, keystrokes, navigation pathways, other actions that you take or communications you may have with our Websites and other use of such tools.
Information We Collect from Third Parties
We may collect Personal Data from third parties. When we associate this information with other Personal Data about you, we consider this information to be Personal Data. This information includes: Name, Email, Address, Phone Number, DOB, Medical Insurance, Height, and Weight.
3. How We Use Your Information
We use information that we collect about you or that you provide to us, including any Personal Data:
- to provide and personalize our Websites and their content to you;
- to provide you with information or services that you request from us;
- to support, develop, troubleshoot, and debug our Websites;
- to create, maintain, customize, and secure your account with us;
- to process your requests, transactions, and payments and prevent transactional fraud;
- to provide you with notices about your account;
- to provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses;
- to personalize your Website experience and to deliver content and service offerings relevant to your interests, including targeted offers and advertisements through our Websites, third-party sites, and via email or text message (with your consent, where required by law);
- to administer surveys or promotions;
- to help maintain the safety, security, and integrity of our Websites, databases and other technology assets, and business;
- for internal testing, research, analysis, and product development, including to develop and improve our Websites, and to develop, improve, or demonstrate our services;
- auditing relating to a current interaction with you and concurrent transactions, including, but not limited to, counting advertising impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with any applicable specification and other standards;
- detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity;
- debugging to identify and repair errors that impair existing intended functionality;
- to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
- to notify you about changes to our Websites or any services we offer or provide though them;
- to allow you to participate in interactive features on our Websites;
- in any other way we may describe when you provide the information;
- to fulfill any other purpose for which you provide it; and
- for any other purpose with your consent.
We may also use your Personal Data to contact you about our own and third-parties’ goods and services that may be of interest to you. If you do not want us to use your Personal Data in this way, please check the relevant box located on the form on which we collect your Personal Data or unsubscribe using the link provided in the email you received. If you wish to change your choice, you may do so at any time by logging into the Website and adjusting our user preferences in your account profile by checking or unchecking the relevant boxes or by sending us an email stating your request at support@nobletelehealth.com. For more information, see Choices About How We Use and Disclose Your Information.]
4. Disclosure of Your Personal Data
We do not share, sell, or otherwise disclose your Personal Data for purposes other than those outlined in this Privacy Notice. However, we may disclose aggregated information about our users without restriction.
We may disclose Personal Data that we collect, or you provide as described in this Privacy Notice:
- to our subsidiaries and affiliates;
- to contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep Personal Data confidential and use it only for the purposes for which we disclose it to them. These entities provide IT and infrastructure support services, payment processing services and health care providers;
- to a potential or actual buyer or other successor in the event of a planned or actual merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Noble Telehealth’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Noble Telehealth about our Website users and registrants is among the assets transferred;
- to fulfill the purpose for which you provide it;
- for any other purpose disclosed by us when you provide the information; and
- with your consent.
We may also disclose your Personal Data:
- to comply with any court order, law, or legal process, including to respond to any government or regulatory request;
- to enforce or apply our terms of use and other agreements, including for billing and collection purposes; and
- if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Noble Telehealth, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection.
5. Choices About How We Use and Disclose Your Information
We do not control the collection and use of your information collected by third parties described above in Disclosure of Your Information. When possible, these organizations are under contractual obligations to use this data only for providing the services to us and to maintain this information strictly confidential. These third parties may, however, aggregate the information they collect with information from their other customers for their own purposes.
In addition, we strive to provide you with choices regarding the Personal Data we have collected about you. We have created mechanisms to provide you with control over your Personal Data:
- Tracking Technologies. We may use certain tracking technologies that may record your activities on our Websites and your other online activities, and such recordings may be disclosed and processed by third-parties who provide such technologies. This helps us understand our users and the use of our Websites. You may set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent; however, if you disable or refuse cookies, please note that some parts of our Websites may then be inaccessible or not function properly. If you do not disable these technologies, you explicitly consent to our use of your Personal Data and our recording of your activities on our Websites in this way.
- Targeted and Behavioral Advertising. Our Websites may use certain technologies, including cookies, to display advertising to you based on your activities of our Websites and other online activities. You may set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies in this manner, please note that some parts of our Websites may then be inaccessible or not function properly.
We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can learn more about interest-based advertisements and your opt-out rights and options from members of the Network Advertising Initiative (“NAI”) on its website (www.networkadvertising.org) and from members of the Digital Advertising Alliance on its website (www.aboutads.info).
6. Accessing, Correcting, and Deleting Your Personal Data
To the extent you have created a patient account, can review and modify your Personal Data by logging into the Website and visiting your patient account profile page. However, we cannot delete the Personal Data maintained as part of your account except by also deleting your patient account. We may not accommodate a request to modify or delete your Personal Data if we believe the change or deletion would violate any law or legal requirement or cause the information to be incorrect.
7. Do Not Track Signals and Global Privacy Control Signals
As stated above, we use automated data collection technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking).
Some web browsers permit you to broadcast a signal to websites and online services indicating a preference that they “do not track” your online activities. At this time, we do not honor such signals and we do not modify what information we collect or how we use that information based upon whether such a signal is broadcast or received by us.
Similarly, some web browsers and browser extensions permit you to broadcast the Global Privacy Control signal (“GPC Signal”) as specified by https://www.globalprivacycontrol.org. At this time, we do not honor such signals and we do not modify what information we collect or how we use that information based upon whether such a signal is broadcast or received by us.
8. Data Security
We have implemented measures designed to secure your Personal Data from accidental loss and from unauthorized access, use, alteration, and disclosure. Any payment transactions will be encrypted.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we have implemented measures to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted to our Websites. Any transmission of Personal Data is at your own risk. We are not responsible for circumvention of any privacy settings or security measures deployed on the Websites.
9. Changes to Our Privacy Notice
We may change this Privacy Notice at any time. It is our policy to post any changes we make to our Privacy Notice on this page with a notice that the Privacy Notice has been updated on the Websites’ home page. If we make material changes to how we treat our users’ Personal Data, we will notify you by email to the email address specified in your account, to the extent you have created an account with us or through a notice on the Websites’ home page. The date this Privacy Notice was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Websites and this Privacy Notice to check for any changes.
Your continued use of our Websites following the posting of changes constitutes your acceptance to such changes.
10. Contact Information
If you have any questions, concerns, complaints, or suggestions regarding our Privacy Notice or the ways in which we collect and use your Personal Data described in this Privacy Notice, have any requests related to your Personal Data pursuant to applicable laws, or otherwise need to contact us, you may contact us at the contact information below or through the “Contact Us” page on our Websites.
Noble TeleHealth LLC
525 S. Independence Blvd.
Suite 120
Virginia Beach, VA 23452
(877) 399-3371
Compliance with A2P 10DLC Campaigns
Care Sync LLC is committed to protecting your privacy and ensuring compliance with A2P 10DLC (Application-to-Person 10-Digit Long Code) messaging regulations. This section outlines how we collect and manage your mobile information when you engage with our SMS messaging services.
🔒 Consent & Data Use
- All SMS communications from Care Sync are initiated only with your express consent.
- No mobile information (including phone numbers, opt-in data, or consent) will ever be shared, sold, or rented to third parties or affiliates for marketing or promotional purposes.
- We follow all best practices and guidelines set forth by governing bodies regulating A2P 10DLC campaigns.
📄 Message Examples & Disclosures
✅ Opt-In Message (Call to Action):
Care Sync complies with HIPAA and wants to exchange text messages with you. Text messaging may not be entirely secure.
Text “START” to consent and receive your patient informed consent link.
Message & data rates may apply. Message frequency varies.
Text HELP for help, STOP to cancel.
We do not share, rent, or sell your mobile info.
Privacy Policy | Terms of Use
❌ Opt-Out Message:
Care Sync: Welcome to our telehealth service. Msg freq varies. Msg & data rates may apply. Reply “STOP” to unsubscribe, and “HELP” for help. Please visit https://platform.caresync.tech/login to access your account.
You have successfully been removed from our distribution list and will no longer receive additional messages.
🆘 Help Message:
Care Sync: For assistance, please contact our support team or visit https://caresync.tech. Msg & data rates may apply. Msg freq varies.
If you have any questions regarding our messaging practices, privacy protections, or wish to revoke consent, please contact us at support@caresync.tech.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
