CareSync
Pricing
Our rates are published. You should not need a sales call to model your costs.
Three business models, each priced by what CareSync actually does for you. Every rate below is the entry band, covering 1 to 5 active providers. Per-provider and platform rates step down as your active provider count grows.
Which business model describes you
Two questions get you to the right one. Company size and visit volume do not change it.
Who owns the patient relationship?
If patients find you through your marketing and know you as their care brand, you own it. If patients are already yours as a licensed practice, that is a Provider Organization.
Who collects the patient revenue?
If you set patient pricing and collect the payment, you are a D2C Brand. If the visit exists to support a prescription you dispense, you are a Pharmacy.
You pay for what we replace.
The D2C and pharmacy models include the patient-facing storefront, branding, and payment collection. A provider organization brings its own patients and does its own health insurance billing, so it is buying infrastructure only. That shows up in a lower platform fee, a lower per-provider fee, and waived implementation.
What each business model pays
Entry band rates, covering 1 to 5 active providers.
D2C Brand
You market to patients under your own brand and you collect the patient payment.
Implementation
One time. Onboarding, branding, and workflow configuration.
Platform access
Monthly, billed regardless of volume.
Active provider fee
Only providers who saw a patient that month are counted.
Insurance visit
Synchronous, billed to the patient's plan.
Cash pay visit
Synchronous.
Cash pay visit
Asynchronous.
Lab order
Per requisition ordered through CareSync.
Pharmacy
You own the patient relationship, and clinical visits exist to support dispensing.
Implementation
One time. Onboarding, branding, and workflow configuration.
Platform access
Monthly, billed regardless of volume.
Active provider fee
Only providers who saw a patient that month are counted.
Insurance visit
Synchronous, billed to the patient's plan.
Cash pay visit
Synchronous.
Cash pay visit
Asynchronous.
Lab order
Per requisition ordered through CareSync.
Provider Organization
You are a licensed practice or clinic. Your providers own their own patient panel and you do your own health insurance billing.
Implementation
Waived at this size. No setup cost to launch.
Platform access
Monthly, billed regardless of volume.
Active provider fee
Only providers who saw a patient that month are counted.
Insurance visit
Synchronous, billed to the patient's plan.
Cash pay visit
Synchronous.
Cash pay visit
Asynchronous.
Lab order
Per requisition ordered through CareSync.
How we confirm which model fits
Your rates follow your business model, so there is nothing to choose here. We confirm the right model with you at contracting, and the two questions above are the whole test.
If you own the patient relationship and collect the patient revenue, D2C Brand rates apply, whatever your entity type. Provider Organization rates apply to licensed practices and clinics that serve their own patient panel and do their own health insurance billing. If your business model changes, your rates move with it at your next renewal.
We publish all of it so you can work out your own numbers before you ever speak with us.
Terms that apply to all three
Active providers only
A provider is billable in a month only if they have a completed profile and saw at least one patient. Contract your full network at no cost.
60 day ramp window
New accounts pay implementation and platform fees only for up to 60 days. Per-provider fees begin when you launch.
Prepaid visit credits
Encounter fees are drawn from prepaid credits by encounter type, so you are charged only for visits actually completed.
Split implementation
The implementation fee can be paid in 2, 3, or 4 equal monthly installments. Monthly fees are not prorated for partial months.
Rates shown are entry band rates, effective August 2026, and are confirmed in your service agreement. Pricing is subject to change. Larger deployments are priced across five size bands up to 500 or more active providers; we will confirm your band on the call. CareSync is a technology platform and does not provide clinical services.